What is happening to the Reveal brand?
Henry Schein is discontinuing the Reveal brand and offering an upgraded aligner solution called Smilers. We invite you to view our 15 minute webinar explaining more about Smilers and how it will deliver exceptional support for you and your patients – Smilers Video
I’d like to know more about Smilers.
Henry Schein distributes the Smilers clear aligner system from Biotech Dental, a company that manufactures Smilers and other dental products, including implants. Smilers complies with applicable industry-specific standards, laws and regulations regarding data security for manufacturers of medical devices.
How and when can I get started with Smilers?
There is no need for any registration hassles. Your new Smilers account will be created for you on March 31, 2025. You will receive an email from Smilers to activate your account by resetting your password. We will also send you a welcome email directing you to all our training and onboarding resources. You will log in here on the Smilers Portal.
What if I never got my Smilers Account email?
Do not attempt to create another account since one has already been created for all Reveal providers tied to your special pricing. All Reveal customers received an email from info@smilers.com with a username to login. You can retrieve your account on the Smilers Portal by selecting “Forgot your password?” and following the prompts. If you still cannot find your Smilers username, please contact our aligner customer care team 1-800-547-2000, aligners@henryscheinortho.com
Help, I still can’t login. What do I do?
Please contact aligner customer care team for login issues 1-800-547-2000, aligners@henryscheinortho.com
What Smilers training is available?
We have a dedicated Clinical Product Specialist team that is available to onboard you virtually to Smilers. Schedule your onboarding session at your convenience using our calendar – Schedule Onboarding. We will cover the Smilers platform, including software navigation, patient prescription/preferences, submitting cases, and reviewing/accepting treatment plans.
We also have several resources such as how-to videos and instructional guides available on our Smilers Resource Hub.
How do I manage my active Reveal patient cases in DDX moving forward?
We encourage you to submit and approve pending Reveal treatment plans on DDX as soon as possible to minimize any disruption to your current workflow. We are fully committed to supporting your Reveal patients and are excited to move you to Smilers. Below are some key dates to remember.
IMPORTANT DATES:
- March 17, 2025 – Last day to submit new cases for Reveal in DDX.
- March 30, 2025 – Last day to approve any pending Reveal treatment plans in DDX for manufacturing.
- March 31, 2025 – Access your Smilers account and start submitting cases! Smilers account info and resources will be emailed to you today. You may submit any Reveal refinements in your Smilers portal now too (Must reference Reveal Case ID)!
- May 17, 2025 – Last day to submit refinements for Reveal in DDX.
- May 31, 2025 – Last day to approve pending Reveal refinement treatment plans in DDX for manufacturing.
- June 1, 2025 – Reveal officially discontinued. Read-only access in DDX for 1 year. All new aligner cases and Reveal active case support/refinements will all go through the Smilers portal. Refinements for Reveal Cases Guide
Can I still submit new Reveal cases in DDX?
New cases need to be submitted in the Smilers portal. If you have any unapproved Reveal treatment plans in DDX after March 30, 2025 and the patient wants to move forward with treatment, you will need to resubmit the case into the Smilers portal.
Can I still request a refinement for Reveal cases in DDX?
You can request refinements for Reveal cases in DDX until May 17, 2025. You have until May 31, 2025 to approve the treatment plan for that refinement. After May 31st, all Reveal refinements can be submitted in the Smilers portal where we will honor your warranty and the patient can finish out treatment with Smilers aligners. You will be required to reference the Reveal Case ID with new patient records. Refinements for Reveal Cases Guide
Will I still have access to my Reveal cases in DDX after Reveal is discontinued?
Yes, you will have read-only access to Reveal cases in DDX until June 1, 2026. You can still view all your old Reveal patient cases in DDX but will not be able to perform any actions such as case submission, editing, or communication.
Will the Terms & Conditions (including warranties covering refinements) for my Reveal cases remain valid after Reveal is discontinued?
Yes, current Terms & Conditions for active Reveal cases will be honored in the Smilers portal. If you have an active “Standard” case, the Reveal warranty includes refinements within 3 years from the original case delivery date. If you have an active “Lite” or “Express” case, the Reveal warranty includes 1 refinement within the aligner delivery date plus 2 weeks per step, plus 120 days from completion of the final step.
You can begin submitting your Reveal refinements once your Smilers account is activated. You will need to choose “Existing Reveal Patient” from the options, provide new scans and the Reveal Case ID to utilize any available refinements. If you prefer, you can submit refinement in your Reveal lab in DDX until May 17, 2025.
When the DDX portal becomes read-only on June 1, 2025, we will still provide support and you can submit for a Reveal refinement in the Smilers portal. Again, choose “Existing Reveal Patient” from the options, provide new scans and the Reveal Case ID to utilize any available refinements. You will receive your Smilers aligners and a patient kit which includes a protective case, aligner soap, brush, and a tote bag. Refinements for Reveal Cases Guide
What happens if my patient breaks or loses a Reveal aligner after its discontinued?
- We recommend first trying to move the patient to the next aligner step in their treatment. Chewies may be needed to help seat the aligner trays.
- If the next aligner does not fit, you will need to scan your patient again and submit a refinement request in the Smilers portal. Prices will vary due to case warranty status.
What will my pricing look like for Smilers?
Because you are a valued Henry Schein customer, you will be locked into a discount on all Smilers packages.
What about my Reveal scanner integration?
There is no need to worry about compatibility. After your account is created, you will receive a guide on how to send digital impressions from your scanner with Smilers. Please also see our Smilers Resource Hub.
Whom should I contact if I have additional questions?
Please contact Henry Schein Orthodontics Customer Care.
Phone: 1-800-547-2000
Email: aligners@henryscheinortho.com