Smilers FAQs - UK - Henry Schein Orthodontics
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How and when can I get started with Smilers?
There is no need for any registration hassles. Your new Smilers account will be created for you. You will receive an email from Smilers to activate your account. Simply follow the instructions to begin submitting cases.

IMPORTANT:
Do not attempt to sign-up or register for Smilers on your own, as this may cause difficulties in the transfer of your patient cases to your Smilers account.

How do I manage my active Reveal patient cases in DDX prior to the account migration?
You can continue approving and modifying Reveal treatment plans as needed until 1 December 2024. We encourage you to submit and approve any new and pending Reveal treatment plans on DDX as soon as possible to minimize any disruption to your current workflow.

What will happen to my Reveal patient cases in DDX?
To ensure a smooth transition, Henry Schein® Orthodontics™ and Smilers will migrate your account data and patient cases under warranty to the Smilers platform on 10 December 2024.

Will I still have access to my Reveal cases in DDX after my account is migrated?
Yes, you will have read-only access for one year to Reveal cases in DDX from the time you receive credentials for your Smilers account.

What about my Reveal scanner integration?
There is no need to worry about compatibility. After your account is migrated, you will receive a guide on how to send digital impressions from your scanner with Smilers.

Can I still request a refinement, revision, or remake for Reveal cases under warranty after my account is migrated?
Yes, you will be able to easily request any refinements, revisions, or remakes for Reveal cases in the Smilers platform with the submission of updated patient records. Step-by-step instructions will be provided to help guide you through the process.

Will the Terms and Conditions (including warranties) for my Reveal cases remain valid?
Yes, current Terms and Conditions for active Reveal cases will be honoured under Smilers.

Whom should I contact if I have additional questions?
Please contact you local Henry Schein® aligner specialist or contact us by phone or email below.

Henry Schein UK
Email: smilersenquiries@henryschein.com